大手外資系SIerでの大手外資系製薬会社向けデリバリーパートナー

【About this unit】 グローバル製薬業界で高い評価を得ている弊社のLife Sciences Unitは、今後の成長・拡大が期待されている事業部門です。外資系を含む日本の製薬企業を顧客ターゲットとし、ITソリューションやBPOサービスの提供を通じて、お客様の経営課題の解決をサポートしています。 お客様の課題・ニーズを把握し、弊社のソリューションを提供し、企業の成長を支援するサービスデリバリーを行います。

As Life Sciences Unit, we target both Japane based pharmaceutical companies and multinational pharma companies, and provide IT solutions and BPO services to help them solve their management issues. To understand customer issues and needs, provide our solutions, and deliver services to help businesses grow.

【About this project】 The customer is one of our strategic accounts. our company is doing a large AMS. The project is setup in On-Off model . We have to bring best practices of ITIL framewrok, drive cost optimization along with effeciencies and expand business opportunities.

【Job Discription】 ? Can lead service delivery meetings and customer engagement meetings organised for clients ? Can supervise team member`s daily operations wrt. day to day support function. E.g ? Refer. client provided SOPs , support documents and job aids etc. required to perform tasks and activities as part of day to day operations ( application su ? Engage (calls , meetings , in person discussion ) with client and other vendor teams for troubleshooting and issue resolution ? Provide Service Management (L2 support) for services in scope e.g.

• Incident management
• Change management (incl. set up and facilitation of Change Control Board, participating Architecture review including downstream system related impacts assessment, joining Data Governance for data related topics and IT project portfolio management if the change is treated as project)
• Problem management (e.g. pattern / root cause analysis and proposing preventive action or changes to reduce incidents)
• Service Request fulfilment (both planned and ad-hoc)
• Configuration management (including Governance & Control such as access provisioning)
• Knowledge management (e.g. Self-service knowledge portal, Data Catalog using Collibra, Periodic info sharing / educational communication to promote best practice or product utilization in IT meetings or Data Governance)
• Use client provided standard service management tools e.g. Service Now ,JIRA ,Confluence "