大手外資系SIerでのServiceNow Senior Developer / SME

【Project】 The IT Service Management (ITSM) team is a highly skilled and diverse group of professionals dedicated to providing Unified Service Delivery Management services based on ITIL (Information Technology Infrastructure Library) best practices. Our department operates on a hybrid model, leveraging the expertise across Japan and India.

【Position】 Working for this team offers the opportunity to be part of a diverse and skilled group, apply ITIL best practices & Servicenow capabilities, and collaborate across multiple locations. It provides a dynamic, customer-centric environment with a strong focus on continuous improvement, professional development, and impactful IT service management.

【Career Path】 This project not only provides valuable ITSM and ITIL experience but also offers exposure to customer-facing roles and consulting opportunities. Candidates can develop strong communication and relationship-building skills, crucial for client interactions. This experience opens doors to careers in customer service, account management, and IT consulting, where they can leverage their ITSM expertise to provide strategic guidance and solutions to clients, further advancing their careers in the IT and consulting domains.

【Responsibilities】 ・Good understanding in ServiceNow Development - Should be able to convey the Capabilities of ServiceNow, & call out feature feasibility for architecture, Design discussions etc ・Should have hands on experience in Core ITSM modules and integrations ・Should have good understanding of REST API and web services. ・Responsible for developing/administering technical solutions on the ServiceNow tool platform to satisfy the business needs of the IT department and beyond. ・Good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while making informed recommendations to process users. ・Applies innovative technology to business processes in order to develop new solutions and troubleshoot issues ・Consults with Process and Business Leaders to develop appropriate technical solutions in ServiceNow ・Follows up on outstanding development needs and provides timely status reports to the project manager ・Advises on options, risk and impacts on business/ITIL processes ・Communicates technical problems and solutions to both technical and non-technical audiences